Refund Policy

Try it free first

Every new account starts with 60 standard and 20 speaker minutes free — at no cost and with no payment details required. That is deliberate: it's enough to run several real meetings through Plaudipus and judge the transcription and summary quality on your own audio, in your own accents and vocabulary, before you pay anything. Please use it — it is the best protection against buying something that turns out not to suit you.

What we refund

Contact us within 7 days of the transaction and we will refund or credit:

• Duplicate charges — you were billed more than once for the same pack.
• Minutes not delivered — money was taken but the minutes never appeared on your account.
• Wrong amount charged — you were billed something other than the price shown at checkout.
• Demonstrable technical fault on our side — the service was unable to process your meetings for a sustained period and we could not resolve it.
• Accidental purchase — a pack bought by mistake and not yet used. If none of the minutes from it have been spent, tell us within 7 days and we will refund it in full.

What we don't refund

Every minute we process costs us money with our transcription providers the moment it runs, and that cost cannot be recovered. So we do not refund:

• Minutes already spent. Once a meeting has been transcribed, the work is done and the cost is spent.
• Unspent minutes, as a change of mind. Minutes never expire, so there is no deadline forcing you to buy more than you need — but once a pack has been partly used we cannot refund the remainder.
• Minutes forfeited by deleting your account. Spend them before you close the account.
• Dissatisfaction with transcript or summary accuracy. Accuracy depends heavily on recording quality, background noise and overlapping speech, which is why the free starting minutes exist — test on your own audio first. We will always help you get better results.
• Third-party or connectivity problems outside our control, including your own internet, device, or bank.
• Accounts terminated for breaching our Terms, including unlawful recordings or evading minute charges.

Nothing to cancel

There is no subscription, so there is nothing to cancel and no renewal to stop. If you simply stop using Plaudipus, you are not charged again, and any minutes you still hold stay in your account for whenever you come back. Your transcripts and summaries remain available for as long as your account is open.

Failed processing is never charged

If a meeting fails to process, it does not consume any minutes — the charge is only recorded once transcription has actually succeeded. If you see minutes deducted for a meeting that failed, that is a fault on our side: tell us and we will credit them back. Deleting a meeting that processed successfully does not return its minutes, since the work was already done.

How to request a refund

Email admin@plaudipus.com within 7 days of the transaction with:

• The email address on your account
• The date and amount of the payment, and any reference number from your bank or e-wallet
• What went wrong

We aim to acknowledge within one business day and to decide within 5 business days. Approved refunds are returned to the original payment method and typically settle within 7–14 business days, depending on your bank or provider. Where it suits you better, we can add the equivalent in minutes to your account instead, which is immediate.

You can also reach us on WhatsApp at +62 851-2112-8287 — see the Contact page.

Your statutory rights

This policy sits alongside your rights under Indonesian consumer law and does not limit them. If you believe you are entitled to a refund that this policy does not cover, tell us anyway and we will look at it properly.